FAQ's

Sales

How can I find out my size?

Undoubtedly our products are aesthetically appealing but only good looks don’t matter since we regard fitting and comfort as the real ace of spade. You can always visit our Ugg Boots sizing charts page to get all the necessary information regarding different sizes.

What currency does the site deal in?

All the prices of our products are in Australian dollars.

What payment methods do you accept?

Australian leather accepts 2 kinds of payment methods:

  • • PayPal
  • Credit cards

Please Note: Promotional orders are excluded due to heavy influx of demands on promotions, it may take up to 2-4 weeks.
Our all payment gateways are secured and safeguarded while all the personal information is secured by SSL with an encryption key length of 168 bits (the highest level commercially available).

Is it safe to purchase online?

When purchasing from?Australian Leather?your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email us or call on +61 2 9749 5333.

How do I take care of my UGG boots?

Looks of our ugg boots still remain the most appealing factor so you may want to preserve it. We recommend using our Ugg boot care kit to safeguard your boots from any kind of damage. You can easily purchase the ugg boot care kit from our store online. The care kit includes:

  • 1 small sponge
  • 1 bottle of shampoo
  • 1 Protectant spray
What are your domestic delivery charges?

Australian leather delivers orders domestically on your doorsteps for free. We have a loyal clientele built over the time of 30 years and this is how we give them back. However, shipping times can fluctuate and approximately takes between 2-14 business days.

It usually depends upon our stock availability and your location within Australia. For sheepskin or leather jackets orders, the shipping time frame may escalate and it can take up to 3-4 weeks.

Please Note: During big occasions like Christmas or Easter, heavy stress is indulged in our shipping processes. So, it may take a bit longer to deliver to your doorsteps.

What is your return and exchange policy?

We just want you to love and get enthralled with our master craftsmanship as much as we do. We strive daily to enhance our services and quality accord. We want to deliver the best that can last but if for any reason, there is a fault in our product, you can easily return the item.

We have provided a window of 7 working days for this purpose. We want you to experience the same comfort and royalty that our regular customers do. We are not responsible for refunding any product if you change your mind after purchasing it. In case of any faulty product or wrongly described product, we are always here to entertain your queries. You can always choose between exchanging the faulty product with another one or ask for credit as well.

Shipping

How long does it take to dispatch my order?

Orders are dispatched within 2-5 business working days. Shipping times are estimated at between 2-5 business days depending on your location within Australia. Shipping order to WA allow up to 5-10 business working days for delivery. When placing your order, you will receive a confirmation email immediately after your purchase, and 24-48 hours providing an approximate dispatch date.

Please note: this excludes promotion orders please allow 2-4 weeks due to overwhelming demand on promotions.

Also during peak periods like Easter and Christmas, some items may take a little longer to get to their destination.

Am I able to track my order?

Yes, upon the completion of your order, you are provided with a Order number. You can track the status of your order by visiting the MY ACCOUNT menu link at the top of the site. Emails will be sent to notify you at various times during the order process.

What are your shipping methods?

Australian Leather?uses Couriers Please to deliver our products within Australia. For detailed information about our deliveries, please refer to our shipping policy here. However you are able to track the status of your order once you have received a email confirmation with your Shipping Tracking or Consignment number. You can track your order online by going to Couriers Please online tracking service or by calling Couriers Please customer service line on: 1300 36 1000. You will need to quote your Consignment number to customer service.

Do I need to be home to sign for my order?

Yes,?as Couriers Please service only delivers to place of work or residence with street address and number. You signature is required upon delivery.

If you are not at the delivery address you will receive a calling card in the mailbox. Please contact the courier service within 48 hours to arrange a deliver time. If you provide us with a incorrect address your order will be shipped back to the factory then shipping charges will apply.

What do I do if I have an issue with my product?

Australian Leather?will endeavor to ensure all orders are correctly packaged and sent efficiently. If a mistake is made on our behalf, you must notify us within 7 working days.

When making your purchase,?please choose carefully?as once order is shipped out and you have made a incorrect choice for either size or colour you will need to pay for your order to be shipped back to Australian Leather for exchange then required to pay for the return shipping. We do not provide refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don?t perform as advertised.

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We're always available to answer any questions you have.